Participating Site Technical Support

If you are having difficulty with a particular site or application and your OneHealthPort login works fine on other sites, you may wish to contact that specific site for help with their application. The list below provides contact and technical support for each of the participating sites:

Health Plan Sites (all times are West Coast)

  • Aetna via NaviNet: 1-888-482-8057 (toll free) Mon-Fri, 5 a.m. to 8 p.m. and Saturday 5 a.m. to noon
  • Asuris Northwest Health: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
  • Community Health Plan: 1-800-440-1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email CustomerCare@chpw.org
  • CIGNA: Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) email click here
  • First Choice Health: 1-800-783-7312 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email helpdesk@1stchoiceadmin.com
  • Group Health Provider Assistance Line: 1-888-767-4670 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email info@ghc.org
  • KPS Health Plans:1-360-377-5576 or 1-800-552-7114 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or emailCustomerservice@kpshealthplans.com
  • LifeWise Health Plan of Arizona: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m. – This site retired 8/31/2010
  • LifeWise Health Plan of Oregon: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
  • LifeWise Health Plan of Washington: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
  • Molina Healthcare of Washington: 1-866-449-6848 (toll free) Mon-Fri, 4:00 a.m. to 5:30 p.m. or emailSSOSupport@molinahealthcare.com
  • Premera Blue Cross, Washington: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.
  • Premera Blue Cross Blue Shield of Alaska: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.
  • Regence BlueShield: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
  • Regence BlueCross BlueShield of Oregon: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or emailebusinesshelp@regence.com
  • Uniform Medical Plan: 1-800-464-0967 (toll free) Mon- Fri, 8:00 a.m. to 6:00 p.m. UMP Neighborhood: 1-888-380-2822 (toll free) Mon – Fri, 8:00 a.m. to 6:00 p.m. Or send a secure message from within the Uniform Medical Plan secure site.

Clinical Sites

  • Providence Health System Washington: 24/7 support available by calling 1-800-635-9295 (toll free) or 425-687-4000 (x20000 from Providence Washington facilities) or email wareghelpdesk@providence.org

Administrative Tools

Quality Reporting

  • WSHA – Quality Benchmarking System: Contact Ken Rudberg (206) 577-1851, Mon- Fri, 8:00 a.m. to 5:00 p.m. PST or email Ken Rudberg
  • Community Checkup Technical Support: Contact Natasha Rosenblatt at 206-448-2570 ext 123 Mon-Fri, 8:00 a.m. to 5:00 p.m. PST or email  nrosenblatt@pugetsoundhealthalliance.org.
  • Qualis iEXCHANGE: For questions about your iEXCHANGE accout or next steps contact QUalis at 1-800-949-7536 x 2800, Mon- Fri, 8:00 a.m. to 5:00 p.m. PST or email  iexchangeinfo@qualishealth.org  For information about the L&I imaging program contact Qualis Health at 1-800-541-2894.